My diary appointments are not updating or are taking a long time to update. What can I do?
Smartdiary's smart-sync process can be affected by a number of factors. Please call 01625 449 010 to speak with an engineer regarding this issue.
I am having trouble installing the diary on my machine. Can you help?
Installation problems can occur for a number of different reasons. Please check out the Installation Troubleshooting Guide for a list of the most common problems associated with Smartdiary installation.
On entering my product key, username and password I get the following message: 'This is not a valid product code, please ensure you enter your product code correctly and try again'. What should I do?
This message appears when the product code, username or password is entered incorrectly. Double check all 3 with your administrator. If the problem persists, please contact the Smartdiary technical support team.
I have set the amount of history to be shown in Smartdiary to my desired number of days, but appointments are still not showing. Why is this?
When changing the amount of history to be displayed in Smartdiary, you need to select Tools -> Reload local data, in order to pull the appointments into your Smartdiary from the underlying database. If this still does not display the selected amount of history, it is likely that there is not sufficient history in you local database. This can be resolved by contacting the Smartdiary technical support team.
Smartdiary is giving me the following message on install: 'An internet connection is required the first time Smartdiary loads, Smartdiary cannot detect a connection at this time, please check your internet connection and try again'. What should I do?
Smartdiary requires an internet connection on installation to enable account validation. If you see the above message, it is likely that you do not currently have network connectivity. Please contact your IT technicians or ISP to resolve this problem.
I need help configuring my Firewall or Anti-Virus software, to allow Smartdiary through. Can you help?
Smartdiary requires access to the internet for installation and for product updates. For instruction on how to configure your firewall software please contact one of our support team.
How can I uninstall Smartdiary?
Smartdiary uses Microsoft Click Once deployment technology. To uninstall the application go to Add/Remove programs, select Smartdiary and then remove.
How do I use the postcode lookup facility?
The Smartdiarty postcode lookup service is connected to the very latest release of post office address database. When you search for an address the program makes a connection to the Smartdiary postcode service and retrieves all addresses for the entered postcode.
Do I have to use the Smartdiary postcode look ups?
No, the postcode look-up is an option available when entering addresses, and you will only be charged if you use it.
How do I use the messaging facility?
The Smartdiary SMS messaging facility is available from the Messaging option in Smartdiary.
What if my computer is switched off?
All Smartdiary SMS messages are created at the time the diary entry is made, or if the computer is not connected to the internet, when the computer next has an internet connection. The Smartdiary messaging service will then store and forward your message at the appropriate time, e.g. 2 hours before the diary appointment.
Do I have to use the Smartdiary messaging?
No, the SMS messaging is a built in option, and you will only be charged if you use it.
How can I get more information, or help?
For help or assistance, on the Smartdiary application, click on 'help' on the tool bar then click the option 'Smartdiary help' or click F1 while the application is open. Alternatively, go to the Smartdiary homepage and click on 'have a question' which will link you to our online support.